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Business and sustainability performance review  
RESTORING ESKOM'S IMAGE AND PUBLIC CONFIDENCE  
 
Public confidence and image campaign | Stakeholder engagement | Customer satisfaction  
   
   
 
Stakeholder engagement    
   
 
The following strategic engagements have been established since the onset of the crisis in January 2008:
  • ministers, Eskom, the energy-intensive users group, metros, large municipalities and Business Unity South Africa have a bi-monthly meeting. The Minister of Public Enterprises chairs the meeting and the Ministers of Minerals and Energy and Provincial and Local Government are members
  • the supply availability co-ordinating committee was established
  • the national electricity response team, chaired by the department of Minerals and Energy, has been established. It includes representation from various bodies such as labour, government, Eskom and business
  • the chief executive briefs the cabinet and parliamentary portfolio committees regularly
  • a presidential joint working group has been formed
  • internally, Eskom has established the recovery programme that is chaired by the chief officer (system operations and planning)

Our plan is to continue with the implementation of the stakeholder engagement model which includes the following activities, inter alia:
  • facilitate pro-active and regular feedback sessions with the stakeholders to discuss the challenges facing the organisation, including proposed mitigating solutions. This will help to fill the information vacuum and prevent speculation
  • influence opinions and perceptions of stakeholders in support of Eskom’s strategic priorities
  • optimise liaison between stakeholders and Eskom in an integrated manner across all divisions
  • establish strategic partnerships with key stakeholders with a view to strengthening relations
  • gather business intelligence and sensitise the organisation on issues that could potentially put the organisation at risk
   
 
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