the Back2Basics programme
A message from the chairman – Mpho Makwana
Standardise and optimise with Back2Basics
The Back2Basics programme was initiated early in 2010 to drive efficiencies by applying standard business processes and using uniform systems across Eskom.
Back2Basics has designed standard work processes, efficient standard transaction processing and standard reporting for the finance, procurement and human resources processes. These processes have been documented in process and control manuals. This is a major step towards achieving an Eskom that follows one process.
The Eskom strategic review programme initiated in 2010 extended the Back2Basics scope to include the engineering, projects, outage management, maintenance and operations processes. These are also being standardised, optimised and simplified to create standard work processes, efficient standard transaction processing, with standard controls, standard policies and procedures and standard reporting.
The Back2Basics programme also focuses on Eskom’s ability to accurately measure business performance. To meet this need, an enterprise performance management unit was created to establish a standardised business reporting methodology that includes the standardisation and data integrity of key performance indicators used in business reporting. The unit will give Eskom access to analytical and intuitive dashboards and scorecards.
The automation of processes is critical for efficiencies and data integrity. Eskom has standardised on SAP, Oracle/P6 (large capital projects), Intergraph (engineering), CC+B (customer and billing) and MAXIMO (distribution maintenance) as the key systems of choice. To facilitate an effective deployment of these key systems, Eskom has adopted the high-performance utility model as depicted below. This will enable Eskom to benchmark its capabilities and processes against best practice.
Change management and training are critical if the benefits of the programme are to be realised. The Back2Basics training will empower participants to understand where they fit into the overall Eskom business value chain, understand the end-to-end processes and give them the necessary systems training and support.
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